ISO 20000:2011

Benefits of ISO 20000:2011

By achieving certification to ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:
+ Reduction in incidents and improved incident management
+ Improving corporate image and credibility
+ Adoption of an integrated process to the delivery of IT services
+ Reduction in response times and interruptions to IT service
+ Improved management of cost leads to financial savings
+ A culture of continuous improvement
+ Greater understanding of roles and business objectives
+ Ensuring legislative awareness and compliance
+ Protecting the company, assets, shareholders and directors
+ Increased customer satisfaction from internal and/or external customers
+ Provides you with a competitive advantage
+ Enhanced customer satisfaction that improves client retention
+ Consistency in the delivery of your service or product

Achieving ISO 20000 IT services certification

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